Educational
Reports
Identify the weaknesses of your hotel. Improve practically all your departments.
How they work
The Hotelier Academy team:
-
Performs a complete remote control of your hotel's online presence as well as of all your sales & communication channels.
-
Visits the property and reviews all the stages of the visitors' stay, recording and evaluating both your procedures and your staff.
-
Provides a complete evaluation report regarding the channels you use, the stages of guest-stay, and your hotel facilities. The report includes tangible improvement suggestions and examples that will not only upgrade your property but also train your staff.
Benefits
Hotelier Academy's Reports:
-
Immediately locate and improve any possible mistakes or malfunctions in your hotel operation.
-
Train your staff on vital issues that affect your hotel operation and your guests' experience.
-
Monitor your third-party affiliates and find tangible solutions to potential omissions.
1
Guests
encounter the hotel online
-
Website
-
Booking Engine
-
OTAs
-
Review Websites
-
Social Media
-
Photoshoot
-
Video
2
Guests wait for the date of their trip
-
Pre-arrival communication
-
Feeling of anticipation
-
Upselling actions
3
Guests arrive
at the hotel
-
Transfer procedure
-
Check-in procedure
-
First entrance in the room
-
Welcome treat
4
Guests stay
at the hotel
-
In-room facilities & experiences
-
Breakfast
-
Food experience
-
Spa experience
-
Communication and upselling actions
5
Guests depart from the hotel
-
Goodbye gift
-
Regular communication
-
Inclusion in loyalty program
Stages we check
